Jess Eddy

Design leader, writer and educator working with founders, and product teams.

Jess Eddy

Design leader, writer and educator working with founders, and product teams.

Home

About

Work

AI Practices

#for-designers

Home

About

Work

AI Practices

#for-designers

Hello, I’m Jess

Software & Product Designer

I design for teams of every size—from two-person startups to global companies like Zendesk. This range means I can help small teams scale up and help big teams move quickly.

I’m at my best turning early ideas into real products, fast. I combine vision, business sense, and hands-on design, helping teams work through ambiguity and lay strong foundations.

More About Me

Recent Roles

Fractional Founding Designer — Intel. Systems, 2026

Leading design as a Fractional Founding Designer at Intelligent Systems, an AI-native systems integrator startup.

Product Designer — Google, 2026

I led the concept and design of a minimal Android phone experience centered on digital well-being and intentional use.

Lead Designer — Zendesk, 2025

Lead end-to-end Enterprise projects across high-impact product areas, coached Designers and improved processes.

Founding Designer — Cluey Learning, 2020

Founding designer on the core product team, responsible for shaping the initial vision and user experience.

View my profile on LinkedIn

How we work matters as much as what we build.

Ways of Working

Most people focus on the look and feel of the finished product. But there’s a lot that happens behind the scenes to make a design truly work.

For me, it all starts with identifying the right problem and iterating until the solution can’t get any better. That means lots of divergent thinking, exploring different approaches, and stripping away the unnecessary.

Design isn’t the hard part.

You need a process that supports your goals, aligns your focus, and builds momentum.

Work

I have experience across zero-to-one launches, enterprise-scale systems, and fast-moving startup projects.

View work

For Designers.

Everyday UX

A publication and learning resources to help designers grow.

Evolve With Purpose

UI Goodies

A directory of design resources for creative people.

Find Creative Resources

Testimonials

I’m impressed by Jess’ work ethic, level of communication, and agility. She keeps things moving and is very structured, transparent, and organized in her problem-solving approach. While the design options proposed by Jess are as comprehensive as possible, she is also practical in understanding feasibility. Jess has high accountability, drive, and ownership in getting the project to the finish line.

Deepthi Subramanyam

Lead Product Manager, PayPal

I appreciate your constant willingness to be helpful and share your knowledge with me and the rest of the design team. Your insights into your design process have been very valuable in helping me reach my professional development goals. Thank you for answering my questions, sharing your resources, and taking the time to meet with me.

Mandy Lai

Senior Product Designer, Canva

Jess’ ability to meticulously plan and effectively communicate her strategies is impressive. Her innovative use of the Miro board to map out our triple diamond process with corresponding timelines and activities sets a new standard in our design approach. I truly admire her courage to assertively manage expectations and emphasize the importance of adhering to a robust design process, despite challenging timelines.

Vedran Arnautovic

Design leadership at Canva

I had the pleasure of working with Jess as my design coach throughout March and April (2024), and I couldn't be more impressed with her approach. From the outset, Jess demonstrated a remarkably structured coaching method, taking the time to understand my challenges before our sessions even began. Jess provided me with practical advice and clear actionable steps to address the obstacles I encountered in my work. She equipped me with invaluable tools for navigating interactions with executive stakeholders, enhancing my mentoring skills within my team, and effectively supporting new product initiatives.

Stephen Green

Lead Product Designer

Jess is a very organized individual who communicates her progress regularly and effectively. She is not hesitant to ask questions or express her thoughts. I appreciate her disciplined approach to managing time; her recorded videos are a great way to keep everyone informed without unnecessary meetings. She puts customers first, making sure our products feel consistent and reliable every time.

Phil Grove

Principal PM, Atlassian

I love your work, process, and presentations. They are the best I’ve seen at Zendesk within the design team, and I am in complete awe!

James Sann

Design Systems @ Domain

Thank you for meeting with me on a 1/1 basis. As part of my professional development plan, I sought a lead designer to have regular discussions with. Your willingness to share your processes with the broader design team is truly inspiring, and I have found your ideas to be extremely helpful and influential in our work. You’ve provided me with valuable feedback that I have been able to put into action. Your input on my case studies and collaboration with product managers has been beneficial, and I have already implemented some of your ideas into my practice. I appreciate you sharing your experiences and advice and encouraging me to make them my own and how friendly and informal these sessions feel. I admire your commitment to advocating for design.

Smriti Richard

Product Designer at Deputy

Thank you for being such a positive influence on the product design team. Every time we chat you’re creating a new tool or resource for the benefit of your colleagues, and inspiring folks to level up.

Sarah Stevens

Group Product Design Lead, Canva

Jess allowed a designer on my team to gain hands-on experience by participating in a workshop. This opportunity truly underscores Jess’ sincere interest in fostering the growth of our team members. Moreover, Jess’ structured approach to work is inspiring, especially in our current environment that lacks a solid framework. The application of her tools and templates has been instrumental in shaping our tasks, proving an excellent example of how a designer can lead in the product-design relationship and further our design team’s influence. We’re fortunate to have Jess on our team. Please continue your incredible work!

Vincent Feeney

Design Leadership at Atlassian

Thank you for your thought leadership and willingness to share ideas. Your templates also have consistently helped me formulate and organize my thoughts. Much appreciated!

Nicaela Rivera

Senior Product Designer, Zendesk

I’m impressed by Jess’ work ethic, level of communication, and agility. She keeps things moving and is very structured, transparent, and organized in her problem-solving approach. While the design options proposed by Jess are as comprehensive as possible, she is also practical in understanding feasibility. Jess has high accountability, drive, and ownership in getting the project to the finish line.

Deepthi Subramanyam

Lead Product Manager, PayPal

I love your work, process, and presentations. They are the best I’ve seen at Zendesk within the design team, and I am in complete awe!

James Sann

Design Systems @ Domain

I appreciate your constant willingness to be helpful and share your knowledge with me and the rest of the design team. Your insights into your design process have been very valuable in helping me reach my professional development goals. Thank you for answering my questions, sharing your resources, and taking the time to meet with me.

Mandy Lai

Senior Product Designer, Canva

Thank you for meeting with me on a 1/1 basis. As part of my professional development plan, I sought a lead designer to have regular discussions with. Your willingness to share your processes with the broader design team is truly inspiring, and I have found your ideas to be extremely helpful and influential in our work. You’ve provided me with valuable feedback that I have been able to put into action. Your input on my case studies and collaboration with product managers has been beneficial, and I have already implemented some of your ideas into my practice. I appreciate you sharing your experiences and advice and encouraging me to make them my own and how friendly and informal these sessions feel. I admire your commitment to advocating for design.

Smriti Richard

Product Designer at Deputy

Jess’ ability to meticulously plan and effectively communicate her strategies is impressive. Her innovative use of the Miro board to map out our triple diamond process with corresponding timelines and activities sets a new standard in our design approach. I truly admire her courage to assertively manage expectations and emphasize the importance of adhering to a robust design process, despite challenging timelines.

Vedran Arnautovic

Design leadership at Canva

Thank you for being such a positive influence on the product design team. Every time we chat you’re creating a new tool or resource for the benefit of your colleagues, and inspiring folks to level up.

Sarah Stevens

Group Product Design Lead, Canva

I had the pleasure of working with Jess as my design coach throughout March and April (2024), and I couldn't be more impressed with her approach. From the outset, Jess demonstrated a remarkably structured coaching method, taking the time to understand my challenges before our sessions even began. Jess provided me with practical advice and clear actionable steps to address the obstacles I encountered in my work. She equipped me with invaluable tools for navigating interactions with executive stakeholders, enhancing my mentoring skills within my team, and effectively supporting new product initiatives.

Stephen Green

Lead Product Designer

Jess allowed a designer on my team to gain hands-on experience by participating in a workshop. This opportunity truly underscores Jess’ sincere interest in fostering the growth of our team members. Moreover, Jess’ structured approach to work is inspiring, especially in our current environment that lacks a solid framework. The application of her tools and templates has been instrumental in shaping our tasks, proving an excellent example of how a designer can lead in the product-design relationship and further our design team’s influence. We’re fortunate to have Jess on our team. Please continue your incredible work!

Vincent Feeney

Design Leadership at Atlassian

Jess is a very organized individual who communicates her progress regularly and effectively. She is not hesitant to ask questions or express her thoughts. I appreciate her disciplined approach to managing time; her recorded videos are a great way to keep everyone informed without unnecessary meetings. She puts customers first, making sure our products feel consistent and reliable every time.

Phil Grove

Principal PM, Atlassian

Thank you for your thought leadership and willingness to share ideas. Your templates also have consistently helped me formulate and organize my thoughts. Much appreciated!

Nicaela Rivera

Senior Product Designer, Zendesk