Jess Eddy

Product design partner

Hello! I’m a freelance product design partner to founders and tech companies.

I help founders, tech companies, and fast-moving teams turn ideas into real products. My hands-on, practical approach builds momentum by keeping teams focused, communication clear, and projects moving forward.

Previously Zendesk, Google

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Selected work

Work

Cluey - Tutoring Platform

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Cluey - Tutoring Platform

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Cluey - Tutoring Platform

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Zendesk - Action Builder

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Zendesk - Action Builder

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Zendesk - Action Builder

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Zendesk - Admin Center Vision

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Zendesk - Admin Center Vision

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Zendesk - Admin Center Vision

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Cluey - Session Monitoring Platform

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Cluey - Session Monitoring Platform

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Cluey - Session Monitoring Platform

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For designers

everyday ux

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everyday ux

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everyday ux

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UI Goodies

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UI Goodies

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UI Goodies

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Info

I help teams move fast.

I design features, apps and products for ambitious teams and founders who want to move quickly and build things that matter. Based in Sydney, I help tech companies and startups turn ideas into valuable, usable products with less friction.

My approach.

My approach is practical and momentum-driven. I keep projects organized and transparent, sharing progress through video walkthroughs and keeping everyone aligned without endless meetings. I believe in open, honest communication. I share knowledge freely so we can move forward together.

Services

UX Product Design

Vision Work

MVP Design

Investor-Ready Prototypes

Fractional Design Leadership

Learn more

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Testimonials

I had the pleasure of working with Jess as my design coach throughout March and April (2024), and I couldn't be more impressed with her approach. From the outset, Jess demonstrated a remarkably structured coaching method, taking the time to understand my challenges before our sessions even began.

Jess provided me with practical advice and clear actionable steps to address the obstacles I encountered in my work. She equipped me with invaluable tools for navigating interactions with executive stakeholders, enhancing my mentoring skills within my team, and effectively supporting new product initiatives.
Stephen Green
Lead Product Designer
Thank you for being such a positive influence on the product design team. Every time we chat you’re creating a new tool or resource for the benefit of your colleagues, and inspiring folks to level up.
Sarah Stevens
Lead Product Designer, Canva
Given while at Zendesk
Thank you for your thought leadership and willingness to share ideas. Your templates also have consistently helped me formulate and organize my thoughts. Much appreciated!
Nicaela Rivera
Senior Product Designer, Zendesk
Given while at Zendesk
Jess is a very organized individual who communicates her progress regularly and effectively. She is not hesitant to ask questions or express her thoughts. I appreciate her disciplined approach to managing time; her recorded videos are a great way to keep everyone informed without unnecessary meetings. She puts customers first, making sure our products feel consistent and reliable every time.
Phil Grove
Principal PM, Atlassian
Given while at Zendesk
Thank you for meeting with me on a 1/1 basis. As part of my professional development plan, I sought a lead designer to have regular discussions with. Your willingness to share your processes with the broader design team is truly inspiring, and I have found your ideas to be extremely helpful and influential in our work. You’ve provided me with valuable feedback that I have been able to put into action. Your input on my case studies and collaboration with product managers has been beneficial, and I have already implemented some of your ideas into my practice. I appreciate you sharing your experiences and advice and encouraging me to make them my own and how friendly and informal these sessions feel.
I admire your commitment to advocating for design.
Smriti Swaminathan
Product Designer at Deputy
Given while at Zendesk
I’m impressed by Jess’ work ethic, level of communication, and agility. She keeps things moving and is very structured, transparent, and organized in her problem-solving approach. While the design options proposed by Jess are as comprehensive as possible, she is also practical in understanding feasibility. Jess has high accountability, drive, and ownership in getting the project to the finish line.
Deepthi Subramanyam
Lead Product Manager, PayPal
Given while at Zendesk
I love your work, process, and presentations. They are the best I’ve seen at Zendesk within the design team, and I am in complete awe!
James Sann
Design Systems @ Domain
Given while at Zendesk
I appreciate your constant willingness to be helpful and share your knowledge with me and the rest of the design team. Your insights into your design process have been very valuable in helping me reach my professional development goals. Thank you for answering my questions, sharing your resources, and taking the time to meet with me.
Mandy Lai
Senior Product Designer, Canva
Given while at Zendesk
Jess’ ability to meticulously plan and effectively communicate her strategies is impressive. Her innovative use of the Miro board to map out our triple diamond process with corresponding timelines and activities sets a new standard in our design approach. I truly admire her courage to assertively manage expectations and emphasize the importance of adhering to a robust design process, despite challenging timelines.
Vedran Arnautovic
Design leadership at Canva
Given while at Zendesk
Jess allowed a designer on my team to gain hands-on experience by participating in a workshop. This opportunity truly underscores Jess’ sincere interest in fostering the growth of our team members. Moreover, Jess’ structured approach to work is inspiring, especially in our current environment that lacks a solid framework. The application of her tools and templates has been instrumental in shaping our tasks, proving an excellent example of how a designer can lead in the product-design relationship and further our design team’s influence.
We’re fortunate to have Jess on our team. Please continue your incredible work!
Vincent Feeney
Design Leadership at Atlassian
Given while at Zendesk

“Structured, transparent, and organized”
“High accountability and drive”
“Customer-centric approach”
“Disciplined and consistent”
“Asserts the importance of process”
“Remarkably structured coaching method”
“Thought leadership and generosity”
“Practical and grounded in feasibility”

Contact

For new work enquiries or if you just want to say hello — drop me a message. Available for daily, weekly or monthly bookings.