Design leader, writer and educator working with founders, and product teams.

Design leader, writer and educator working with founders, and product teams.

Hey, you.

Great products are rooted in exceptional ideas.

I’m a Sydney-based product designer driven by curiosity. I love taking things apart to understand how they work. I interrogate ideas, break them open, and reassemble them until they either make sense or simply work better. This investigative approach shapes everything I do. I move fluidly between hands-on experimentation and big-picture strategy. I care deeply about getting things right, but I also know when to let go and share my work with the world.

Ship it!
Home office

I work from my home office in Sydney.

A love for building.

Entrepreneurial by nature, I thrive on building.

Over the past few years at Zendesk, I served as a lead designer, driving projects across Admin Center and Developer Center. I led the end-to-end design and launch of Action Builder, a no-code automation tool. During my time at Zendesk, I also contributed to vision-setting initiatives and mentored fellow designers.

Previously at Google, I explored concepts for a minimal phone UI to foster a healthier relationship with technology.

Before relocating to Australia a decade ago, I worked independently with both startups and established companies, validating ideas, designing new features, and building products across web, mobile, and enterprise software.

Outside client work, I write weekly for Everyday UX and run UI Goodies, a design directory for creative people.

Jess
Jess
Jess

How I help.

I flex to fit what your team needs. Sometimes that means jumping in as hands-on design support to help ship products, features, and experiences. Other times, it’s about helping you figure out what to build, shaping product direction, clarifying positioning, weighing trade-offs, and finding a practical path forward.

I also work closely with designers and founders as a thinking partner, mentor, or coach, helping teams sharpen their craft, communicate more clearly, and make stronger product decisions. No matter the role, my goal is the same: to help you build better products and leave your team stronger than before.

Common engagements: product design, MVP development, product positioning, design coaching, and strategic communication.

Reach out to connect or collaborate.

Workshops & Community

Workshops.

I regularly run expert-led workshops for designers, in partnership with ReThink (US) and others. These sessions help designers build skills, confidence, and stronger peer collaboration.

Leadership through support, challenge, and action.

I believe leadership is about creating the conditions for people to do their best work. That means support when it’s needed, challenge when it matters, and a steady push toward action. I hold a high bar, but I don’t believe in throwing people in the deep end without backup.

Great work comes from high standards paired with trust, honest feedback, and real guidance. To me, leadership isn’t about control; it’s about setting direction, clearing roadblocks, and helping others grow along the way.

Always asking


What is the best outcome we can create?

The best outcomes reflect deep thinking, considered decisions, and values-led intent.