Jess Eddy
Product designer
Team-oriented, lead product designer with 15+ years experience; based in beautiful Sydney, Australia.
I’m curious, driven, and passionate. I love building things, improving processes and ways of working, and helping others achieve their goals.
Always asking the question–
what is the best outcome we can create?
Selected work
Cluey Learning
A learning platform for Maths, English, & Chemistry.
Zendesk
Vision work, strategy and process improvements.
Articles
Better brainstorming
The pitfalls of group brainstorming and how to overcome them
June 4, 2023 • 6 min read
Constraints in design
Achieving Balance: Don’t Let Limitations Dictate Culture
May 15, 2023 • 5 min read
Creativity for all
Three core, non-negotiable tenets of the creative process
MAY 1, 2023 • 5 min read
Prioritizing self-care & establishing boundaries
5 tips for a healthier work-life balance
APRIL 24, 2023 • 4 min read
11 tips for presenting your UI/UX designs to non‑designers
Published on the Dribbble Blog
July 22, 2019
Currently
As a Lead Product Designer at Zendesk, I am passionate about creating exceptional experiences for our customers and inspiring teams to reach their full potential.
With my extensive experience working with startups, I can design products quickly and with integrity while motivating the team and building momentum.
Additionally, working at a large tech company has given me a systems-level perspective, allowing me to incorporate best practices from small teams into larger organizations.
I pride myself on implementing effective ways of working that increase collaboration and outcomes, especially in complex environments. My expertise lies in establishing the foundation for large projects and building software and features from scratch, ensuring every idea becomes a reality through teamwork and commitment.
To get an idea what it's like to work with me, read some testimonials.
Skills
End-to-end product design
Interface design
User experience design
Product strategy & planning
Systems thinking
Coaching & mentoring
Facilitation
For fun projects
Concept kit for FigJam
A simple kit for whipping up design concepts in FigJam.
(used by 1.1k people)
Upskill courses for designers
Curated professional development courses for designers.
Tiny Brief
Tiny Brief
A Quick-Start Approach to Generating Project Briefs
Testimonials
Jess is a very organized individual who communicates her progress regularly and effectively. She is not hesitant to ask questions or express her thoughts. I appreciate her disciplined approach to managing time; her recorded videos are a great way to keep everyone informed without unnecessary meetings. Additionally, her customer-centric approach ensures consistency in our product delivery.
Phil Grove
Principal Product Manager, AtlassianGiven while at Zendesk
I’m impressed by Jess’ work ethic, level of communication, and agility. She keeps things moving and is very structured, transparent, and organized in her problem-solving approach. While the design options proposed by Jess are as comprehensive as possible, she is also practical in understanding feasibility. Jess has high accountability, drive, and ownership in getting the project to the finish line.
Deepthi Subramanyam
Senior Product Manager, ZendeskJess’ ability to meticulously plan and effectively communicate her strategies is impressive. Her innovative use of the Miro board to map out our triple diamond process with corresponding timelines and activities sets a new standard in our design approach. I truly admire her courage to assertively manage expectations and emphasize the importance of adhering to a robust design process, despite challenging timelines.
Vedran Arnautovic
Design leadership at CanvaGiven while at Zendesk
Thank you for being such a positive influence on the product design team. Every time we chat you’re creating a new tool or resource for the benefit of your colleagues, and inspiring folks to level up.
Sarah Stevens
Lead Product Designer, CanvaGiven while at Zendesk
Thank you for your thought leadership and willingness to share ideas. Your templates also have consistently helped me formulate and organize my thoughts. Much appreciated!
Nicaela Rivera
Senior Product Designer, ZendeskI love your work, process, and presentations. They are the best I’ve seen at Zendesk within the design team, and I am in complete awe!
James Sann
Design Systems @ DomainGiven while at Zendesk
I appreciate your constant willingness to be helpful and share your knowledge with me and the rest of the design team. Your insights into your design process have been very valuable in helping me reach my professional development goals. Thank you for answering my questions, sharing your resources, and taking the time to meet with me.
Mandy Lai
Senior Product Designer, ZendeskGiven while at Zendesk
Jess allowed a designer on my team to gain hands-on experience by participating in a workshop. This opportunity truly underscores Jess’ sincere interest in fostering the growth of our team members. Moreover, Jess’ structured approach to work is inspiring, especially in our current environment that lacks a solid framework. The application of her tools and templates has been instrumental in shaping our tasks, proving an excellent example of how a designer can lead in the product-design relationship and further our design team’s influence.
We’re fortunate to have Jess on our team. Please continue your incredible work!
Vincent Feeney
Design Leadership at AtlassianGiven while at Zendesk
Thank you for meeting with me on a 1/1 basis. As part of my professional development plan, I sought a lead designer to have regular discussions with. Your willingness to share your processes with the broader design team is truly inspiring, and I have found your ideas to be extremely helpful and influential in our work. You’ve provided me with valuable feedback that I have been able to put into action. Your input on my case studies and collaboration with product managers has been beneficial, and I have already implemented some of your ideas into my practice. I appreciate you sharing your experiences and advice and encouraging me to make them my own and how friendly and informal these sessions feel.
I admire your commitment to advocating for design.
Smriti Swaminathan
Product Designer at ZendeskJess did a great job taking my team from having a basic idea for a product to having a fully fleshed-out and functional user interface. She took the time to understand our core business problems and iterated through an increasingly detailed set of designs until we had a final product.
Jacqueline Nolis
Data Scientist, Client
Get in touch
Email list
Get my articles delivered straight to your inbox.
No spam, unsubscribe at any time.
Jess Eddy
Product designer
Team-oriented, lead product designer with 15+ years experience; based in beautiful Sydney, Australia.
I’m curious, driven, and passionate. I love building things, improving processes and ways of working, and helping others achieve their goals.
Always asking the question–
what is the best outcome we can create?
Selected work
Cluey Learning
A learning platform for Maths, English, & Chemistry.
Zendesk
Vision work, strategy and process improvements.
Articles
Better brainstorming
The pitfalls of group brainstorming and how to overcome them
June 4, 2023 • 6 min read
Constraints in design
Achieving Balance: Don’t Let Limitations Dictate Culture
May 15, 2023 • 5 min read
Creativity for all
Three core, non-negotiable tenets of the creative process
MAY 1, 2023 • 5 min read
Prioritizing self-care & establishing boundaries
5 tips for a healthier work-life balance
APRIL 24, 2023 • 4 min read
11 tips for presenting your UI/UX designs to non‑designers
Published on the Dribbble Blog
July 22, 2019
Currently
As a Lead Product Designer at Zendesk, I am passionate about creating exceptional experiences for our customers and inspiring teams to reach their full potential.
With my extensive experience working with startups, I can design products quickly and with integrity while motivating the team and building momentum.
Additionally, working at a large tech company has given me a systems-level perspective, allowing me to incorporate best practices from small teams into larger organizations.
I pride myself on implementing effective ways of working that increase collaboration and outcomes, especially in complex environments. My expertise lies in establishing the foundation for large projects and building software and features from scratch, ensuring every idea becomes a reality through teamwork and commitment.
To get an idea what it's like to work with me, read some testimonials.
Skills
End-to-end product design
Interface design
User experience design
Product strategy & planning
Systems thinking
Coaching & mentoring
Facilitation
For fun projects
Concept kit for FigJam
A simple kit for whipping up design concepts in FigJam.
(used by 1.1k people)
Upskill courses for designers
Curated professional development courses for designers.
Tiny Brief
Tiny Brief
A Quick-Start Approach to Generating Project Briefs
Testimonials
Jess is a very organized individual who communicates her progress regularly and effectively. She is not hesitant to ask questions or express her thoughts. I appreciate her disciplined approach to managing time; her recorded videos are a great way to keep everyone informed without unnecessary meetings. Additionally, her customer-centric approach ensures consistency in our product delivery.
Phil Grove
Principal Product Manager, AtlassianGiven while at Zendesk
I’m impressed by Jess’ work ethic, level of communication, and agility. She keeps things moving and is very structured, transparent, and organized in her problem-solving approach. While the design options proposed by Jess are as comprehensive as possible, she is also practical in understanding feasibility. Jess has high accountability, drive, and ownership in getting the project to the finish line.
Deepthi Subramanyam
Senior Product Manager, ZendeskJess’ ability to meticulously plan and effectively communicate her strategies is impressive. Her innovative use of the Miro board to map out our triple diamond process with corresponding timelines and activities sets a new standard in our design approach. I truly admire her courage to assertively manage expectations and emphasize the importance of adhering to a robust design process, despite challenging timelines.
Vedran Arnautovic
Design leadership at CanvaGiven while at Zendesk
Thank you for being such a positive influence on the product design team. Every time we chat you’re creating a new tool or resource for the benefit of your colleagues, and inspiring folks to level up.
Sarah Stevens
Lead Product Designer, CanvaGiven while at Zendesk
Thank you for your thought leadership and willingness to share ideas. Your templates also have consistently helped me formulate and organize my thoughts. Much appreciated!
Nicaela Rivera
Senior Product Designer, ZendeskI love your work, process, and presentations. They are the best I’ve seen at Zendesk within the design team, and I am in complete awe!
James Sann
Design Systems @ DomainGiven while at Zendesk
I appreciate your constant willingness to be helpful and share your knowledge with me and the rest of the design team. Your insights into your design process have been very valuable in helping me reach my professional development goals. Thank you for answering my questions, sharing your resources, and taking the time to meet with me.
Mandy Lai
Senior Product Designer, ZendeskGiven while at Zendesk
Jess allowed a designer on my team to gain hands-on experience by participating in a workshop. This opportunity truly underscores Jess’ sincere interest in fostering the growth of our team members. Moreover, Jess’ structured approach to work is inspiring, especially in our current environment that lacks a solid framework. The application of her tools and templates has been instrumental in shaping our tasks, proving an excellent example of how a designer can lead in the product-design relationship and further our design team’s influence.
We’re fortunate to have Jess on our team. Please continue your incredible work!
Vincent Feeney
Design Leadership at AtlassianGiven while at Zendesk
Thank you for meeting with me on a 1/1 basis. As part of my professional development plan, I sought a lead designer to have regular discussions with. Your willingness to share your processes with the broader design team is truly inspiring, and I have found your ideas to be extremely helpful and influential in our work. You’ve provided me with valuable feedback that I have been able to put into action. Your input on my case studies and collaboration with product managers has been beneficial, and I have already implemented some of your ideas into my practice. I appreciate you sharing your experiences and advice and encouraging me to make them my own and how friendly and informal these sessions feel.
I admire your commitment to advocating for design.
Smriti Swaminathan
Product Designer at ZendeskJess did a great job taking my team from having a basic idea for a product to having a fully fleshed-out and functional user interface. She took the time to understand our core business problems and iterated through an increasingly detailed set of designs until we had a final product.
Jacqueline Nolis
Data Scientist, Client
Get in touch
Email list
Get my articles delivered straight to your inbox.
No spam, unsubscribe at any time.
Jess Eddy
Product designer
Team-oriented, lead product designer with 15+ years experience; based in beautiful Sydney, Australia.
I’m curious, driven, and passionate. I love building things, improving processes and ways of working, and helping others achieve their goals.
Always asking the question–
what is the best outcome we can create?
Selected work
Cluey Learning
A learning platform for Maths, English, & Chemistry.
Zendesk
Vision work, strategy and process improvements.
Articles
Better brainstorming
The pitfalls of group brainstorming and how to overcome them
June 4, 2023 • 6 min read
Constraints in design
Achieving Balance: Don’t Let Limitations Dictate Culture
May 15, 2023 • 5 min read
Creativity for all
Three core, non-negotiable tenets of the creative process
MAY 1, 2023 • 5 min read
Prioritizing self-care & establishing boundaries
5 tips for a healthier work-life balance
APRIL 24, 2023 • 4 min read
11 tips for presenting your UI/UX designs to non‑designers
Published on the Dribbble Blog
July 22, 2019
Currently
As a Lead Product Designer at Zendesk, I am passionate about creating exceptional experiences for our customers and inspiring teams to reach their full potential.
With my extensive experience working with startups, I can design products quickly and with integrity while motivating the team and building momentum.
Additionally, working at a large tech company has given me a systems-level perspective, allowing me to incorporate best practices from small teams into larger organizations.
I pride myself on implementing effective ways of working that increase collaboration and outcomes, especially in complex environments. My expertise lies in establishing the foundation for large projects and building software and features from scratch, ensuring every idea becomes a reality through teamwork and commitment.
To get an idea what it's like to work with me, read some testimonials.
Skills
End-to-end product design
Interface design
User experience design
Product strategy & planning
Systems thinking
Coaching & mentoring
Facilitation
For fun projects
Concept kit for FigJam
A simple kit for whipping up design concepts in FigJam.
(used by 1.1k people)
Upskill courses for designers
Curated professional development courses for designers.
Tiny Brief
Tiny Brief
A Quick-Start Approach to Generating Project Briefs
Testimonials
Jess is a very organized individual who communicates her progress regularly and effectively. She is not hesitant to ask questions or express her thoughts. I appreciate her disciplined approach to managing time; her recorded videos are a great way to keep everyone informed without unnecessary meetings. Additionally, her customer-centric approach ensures consistency in our product delivery.
Phil Grove
Principal Product Manager, AtlassianGiven while at Zendesk
I’m impressed by Jess’ work ethic, level of communication, and agility. She keeps things moving and is very structured, transparent, and organized in her problem-solving approach. While the design options proposed by Jess are as comprehensive as possible, she is also practical in understanding feasibility. Jess has high accountability, drive, and ownership in getting the project to the finish line.
Deepthi Subramanyam
Senior Product Manager, ZendeskJess’ ability to meticulously plan and effectively communicate her strategies is impressive. Her innovative use of the Miro board to map out our triple diamond process with corresponding timelines and activities sets a new standard in our design approach. I truly admire her courage to assertively manage expectations and emphasize the importance of adhering to a robust design process, despite challenging timelines.
Vedran Arnautovic
Design leadership at CanvaGiven while at Zendesk
Thank you for being such a positive influence on the product design team. Every time we chat you’re creating a new tool or resource for the benefit of your colleagues, and inspiring folks to level up.
Sarah Stevens
Lead Product Designer, CanvaGiven while at Zendesk
Thank you for your thought leadership and willingness to share ideas. Your templates also have consistently helped me formulate and organize my thoughts. Much appreciated!
Nicaela Rivera
Senior Product Designer, ZendeskI love your work, process, and presentations. They are the best I’ve seen at Zendesk within the design team, and I am in complete awe!
James Sann
Design Systems @ DomainGiven while at Zendesk
I appreciate your constant willingness to be helpful and share your knowledge with me and the rest of the design team. Your insights into your design process have been very valuable in helping me reach my professional development goals. Thank you for answering my questions, sharing your resources, and taking the time to meet with me.
Mandy Lai
Senior Product Designer, ZendeskGiven while at Zendesk
Jess allowed a designer on my team to gain hands-on experience by participating in a workshop. This opportunity truly underscores Jess’ sincere interest in fostering the growth of our team members. Moreover, Jess’ structured approach to work is inspiring, especially in our current environment that lacks a solid framework. The application of her tools and templates has been instrumental in shaping our tasks, proving an excellent example of how a designer can lead in the product-design relationship and further our design team’s influence.
We’re fortunate to have Jess on our team. Please continue your incredible work!
Vincent Feeney
Design Leadership at AtlassianGiven while at Zendesk
Thank you for meeting with me on a 1/1 basis. As part of my professional development plan, I sought a lead designer to have regular discussions with. Your willingness to share your processes with the broader design team is truly inspiring, and I have found your ideas to be extremely helpful and influential in our work. You’ve provided me with valuable feedback that I have been able to put into action. Your input on my case studies and collaboration with product managers has been beneficial, and I have already implemented some of your ideas into my practice. I appreciate you sharing your experiences and advice and encouraging me to make them my own and how friendly and informal these sessions feel.
I admire your commitment to advocating for design.
Smriti Swaminathan
Product Designer at ZendeskJess did a great job taking my team from having a basic idea for a product to having a fully fleshed-out and functional user interface. She took the time to understand our core business problems and iterated through an increasingly detailed set of designs until we had a final product.
Jacqueline Nolis
Data Scientist, Client
Get in touch
Email list
Get my articles delivered straight to your inbox.
No spam, unsubscribe at any time.