Jess Eddy Product Designer

Team-oriented, lead product designer with 15+ years experience; based in beautiful Sydney, Australia.

I’m curious, driven, and passionate. I love building things, improving processes and ways of working, and helping others achieve their goals.

Always asking the question–
what is the best outcome we can create?

Selected work

Cluey Learning

A learning platform for Maths, English, & Chemistry.

Zendesk

Vision work, strategy and process improvements.

Shop

Navigating ambiguity

The most comprehensive toolkit for navigating ambiguity; for designers, product managers and teams.

Discover your way to making it

A book about the journey of getting good, finding your creative process and forging your own path.

Articles

Understanding UX vision and strategy: leveraging vision in everyday design

How to differentiate and apply UX vision and strategy in your design process

July 16, 2024 • 5 min read

Better brainstorming

The pitfalls of group brainstorming and how to overcome them

June 4, 2023 • 6 min read

Constraints in design and the importance of craftsmanship

Achieving balance and don’t let limitations dictate the culture

May 15, 2023 • 5 min read

Creativity for all

Three core, non-negotiable tenets of the creative process

MAY 1, 2023 • 5 min read

Prioritizing self-care & establishing boundaries

5 tips for a healthier work-life balance

APRIL 24, 2023 • 4 min read

11 tips for presenting your UI/UX designs to non‑designers

Published on the Dribbble Blog

July 22, 2019

Currently

As a Lead Product Designer at Zendesk, I am passionate about creating exceptional experiences for our customers and inspiring teams to reach their full potential.

With my extensive experience working with startups, I can design products quickly and with integrity while motivating the team and building momentum.

Additionally, working at a large tech company has given me a systems-level perspective, allowing me to incorporate best practices from small teams into larger organizations.

I pride myself on implementing effective ways of working that increase collaboration and outcomes, especially in complex environments. My expertise lies in establishing the foundation for large projects and building software and features from scratch, ensuring every idea becomes a reality through teamwork and commitment.

To get an idea what it's like to work with me, read some testimonials.

See my full work experience

Skills

End-to-end product design

Interface design

User experience design

Product strategy & planning

Systems thinking

Coaching & mentoring

Facilitation

Projects

See all projects

New

Product design activity planner

Effortlessly plan, visualize, and manage your design process activities in Figma.

UI Goodies

Curated digital design resources for designers.

Concept kit for FigJam

A simple kit for whipping up design concepts in FigJam.

(1.4k users)

Upskill courses for designers

Curated professional development courses for designers.

Tiny Brief

A Quick-Start Approach to Generating Project Briefs

Goal tracking template

Set, track and manage your goals in Figma.

Testimonials

I had the pleasure of working with Jess as my design coach throughout March and April (2024), and I couldn't be more impressed with her approach. From the outset, Jess demonstrated a remarkably structured coaching method, taking the time to understand my challenges before our sessions even began.

Jess provided me with practical advice and clear actionable steps to address the obstacles I encountered in my work. She equipped me with invaluable tools for navigating interactions with executive stakeholders, enhancing my mentoring skills within my team, and effectively supporting new product initiatives.

I look forward to scheduling more coaching sessions with Jess in the future, as I am confident that her guidance will continue to drive my personal and professional development.
Stephen Green
Lead Product Designer
Jess is a very organized individual who communicates her progress regularly and effectively. She is not hesitant to ask questions or express her thoughts. I appreciate her disciplined approach to managing time; her recorded videos are a great way to keep everyone informed without unnecessary meetings. Additionally, her customer-centric approach ensures consistency in our product delivery.
Phil Grove
Principal Product Manager, Atlassian
Given while at Zendesk
I’m impressed by Jess’ work ethic, level of communication, and agility. She keeps things moving and is very structured, transparent, and organized in her problem-solving approach. While the design options proposed by Jess are as comprehensive as possible, she is also practical in understanding feasibility. Jess has high accountability, drive, and ownership in getting the project to the finish line.
Deepthi Subramanyam
Senior Product Manager, Zendesk
Jess’ ability to meticulously plan and effectively communicate her strategies is impressive. Her innovative use of the Miro board to map out our triple diamond process with corresponding timelines and activities sets a new standard in our design approach. I truly admire her courage to assertively manage expectations and emphasize the importance of adhering to a robust design process, despite challenging timelines.
Vedran Arnautovic
Design leadership at Canva
Given while at Zendesk
Thank you for being such a positive influence on the product design team. Every time we chat you’re creating a new tool or resource for the benefit of your colleagues, and inspiring folks to level up.
Sarah Stevens
Lead Product Designer, Canva
Given while at Zendesk
Thank you for your thought leadership and willingness to share ideas. Your templates also have consistently helped me formulate and organize my thoughts. Much appreciated!
Nicaela Rivera
Senior Product Designer, Zendesk
I love your work, process, and presentations. They are the best I’ve seen at Zendesk within the design team, and I am in complete awe!
James Sann
Design Systems @ Domain
Given while at Zendesk
I appreciate your constant willingness to be helpful and share your knowledge with me and the rest of the design team. Your insights into your design process have been very valuable in helping me reach my professional development goals. Thank you for answering my questions, sharing your resources, and taking the time to meet with me.
Mandy Lai
Senior Product Designer, Zendesk
Given while at Zendesk
Jess allowed a designer on my team to gain hands-on experience by participating in a workshop. This opportunity truly underscores Jess’ sincere interest in fostering the growth of our team members. Moreover, Jess’ structured approach to work is inspiring, especially in our current environment that lacks a solid framework. The application of her tools and templates has been instrumental in shaping our tasks, proving an excellent example of how a designer can lead in the product-design relationship and further our design team’s influence.
We’re fortunate to have Jess on our team. Please continue your incredible work!
Vincent Feeney
Design Leadership at Atlassian
Given while at Zendesk
Thank you for meeting with me on a 1/1 basis. As part of my professional development plan, I sought a lead designer to have regular discussions with. Your willingness to share your processes with the broader design team is truly inspiring, and I have found your ideas to be extremely helpful and influential in our work. You’ve provided me with valuable feedback that I have been able to put into action. Your input on my case studies and collaboration with product managers has been beneficial, and I have already implemented some of your ideas into my practice. I appreciate you sharing your experiences and advice and encouraging me to make them my own and how friendly and informal these sessions feel.
I admire your commitment to advocating for design.
Smriti Swaminathan
Product Designer at Zendesk
Jess did a great job taking my team from having a basic idea for a product to having a fully fleshed-out and functional user interface. She took the time to understand our core business problems and iterated through an increasingly detailed set of designs until we had a final product.
Jacqueline Nolis
Data Scientist, Client

I had the pleasure of working with Jess as my design coach throughout March and April (2024), and I couldn't be more impressed with her approach. From the outset, Jess demonstrated a remarkably structured coaching method, taking the time to understand my challenges before our sessions even began.

Jess provided me with practical advice and clear actionable steps to address the obstacles I encountered in my work. She equipped me with invaluable tools for navigating interactions with executive stakeholders, enhancing my mentoring skills within my team, and effectively supporting new product initiatives.

I look forward to scheduling more coaching sessions with Jess in the future, as I am confident that her guidance will continue to drive my personal and professional development.
Stephen Green
Lead Product Designer
Jess is a very organized individual who communicates her progress regularly and effectively. She is not hesitant to ask questions or express her thoughts. I appreciate her disciplined approach to managing time; her recorded videos are a great way to keep everyone informed without unnecessary meetings. Additionally, her customer-centric approach ensures consistency in our product delivery.
Phil Grove
Principal Product Manager, Atlassian
Given while at Zendesk
I’m impressed by Jess’ work ethic, level of communication, and agility. She keeps things moving and is very structured, transparent, and organized in her problem-solving approach. While the design options proposed by Jess are as comprehensive as possible, she is also practical in understanding feasibility. Jess has high accountability, drive, and ownership in getting the project to the finish line.
Deepthi Subramanyam
Senior Product Manager, Zendesk
Jess’ ability to meticulously plan and effectively communicate her strategies is impressive. Her innovative use of the Miro board to map out our triple diamond process with corresponding timelines and activities sets a new standard in our design approach. I truly admire her courage to assertively manage expectations and emphasize the importance of adhering to a robust design process, despite challenging timelines.
Vedran Arnautovic
Design leadership at Canva
Given while at Zendesk
Thank you for being such a positive influence on the product design team. Every time we chat you’re creating a new tool or resource for the benefit of your colleagues, and inspiring folks to level up.
Sarah Stevens
Lead Product Designer, Canva
Given while at Zendesk
Thank you for your thought leadership and willingness to share ideas. Your templates also have consistently helped me formulate and organize my thoughts. Much appreciated!
Nicaela Rivera
Senior Product Designer, Zendesk
I love your work, process, and presentations. They are the best I’ve seen at Zendesk within the design team, and I am in complete awe!
James Sann
Design Systems @ Domain
Given while at Zendesk
I appreciate your constant willingness to be helpful and share your knowledge with me and the rest of the design team. Your insights into your design process have been very valuable in helping me reach my professional development goals. Thank you for answering my questions, sharing your resources, and taking the time to meet with me.
Mandy Lai
Senior Product Designer, Zendesk
Given while at Zendesk
Jess allowed a designer on my team to gain hands-on experience by participating in a workshop. This opportunity truly underscores Jess’ sincere interest in fostering the growth of our team members. Moreover, Jess’ structured approach to work is inspiring, especially in our current environment that lacks a solid framework. The application of her tools and templates has been instrumental in shaping our tasks, proving an excellent example of how a designer can lead in the product-design relationship and further our design team’s influence.
We’re fortunate to have Jess on our team. Please continue your incredible work!
Vincent Feeney
Design Leadership at Atlassian
Given while at Zendesk
Thank you for meeting with me on a 1/1 basis. As part of my professional development plan, I sought a lead designer to have regular discussions with. Your willingness to share your processes with the broader design team is truly inspiring, and I have found your ideas to be extremely helpful and influential in our work. You’ve provided me with valuable feedback that I have been able to put into action. Your input on my case studies and collaboration with product managers has been beneficial, and I have already implemented some of your ideas into my practice. I appreciate you sharing your experiences and advice and encouraging me to make them my own and how friendly and informal these sessions feel.
I admire your commitment to advocating for design.
Smriti Swaminathan
Product Designer at Zendesk
Jess did a great job taking my team from having a basic idea for a product to having a fully fleshed-out and functional user interface. She took the time to understand our core business problems and iterated through an increasingly detailed set of designs until we had a final product.
Jacqueline Nolis
Data Scientist, Client

See my full work experience

See my full work experience

Tiny Brief

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